Support

Update Your Payment Method

This will be the payment method that will be charged when processing carrier labels. On the platform, you have the option of uploading your Credit Card information or adding your ACH Information. To do this, you'll take the following steps:

1. Expand the Settings tab on the left-side navigation menu.
2. Select into the Billing page.
3. Add your payment method under Billing Options using the <+> button.

Step-by-step instructions with visuals can be found in the following support article: Billing: Add Payment Method.

Connect Your Carrier Accounts

Make sure your accounts used with carriers like UPS and FedEx are added to the platform. 

1. Expand the Storefront tab on the left-side navigation menu.
2. Select into the Shipping Overview page.
3. At the top of the page, select the button <Add Shipping Carrier>.
4. Select the Carrier you would like to add to your account.
5. Input the necessary account information.

Step-by-step instructions with visuals can be found in the following support article: Add a Carrier.

Load Your Products List

You'll need to upload your products list prior to importing orders. Remember to include the Product Name, Variant Name, and Variant SKU when creating your products. 

1. Expand the Product tab on the left-side navigation menu.
2. Select into the Product Overview page.
3. At the top of the page, select the button <Add New Product>. 
4. Type in the Master Product Name.
5. Scroll down and select the <+> button on the right-side next to "Add Variant". Here, you'll add the Variant Name and Variant SKUs of each unique variant of the product. If the only Variant of the product is the original product, you'll enter your Product Name and Fulfillment SKU again as a Variant. Remember that each product must have at least one Variant and one Variant SKU associated with it.
6. Input any other helpful information like the Product Weight, Product Description, or upload a Product Image.

Step-by-step instructions with visuals can be found in the following support article: Add a New Product.

Configure Shipping Packages

To help expedite fulfillment of orders, you can pre-populate your shipping packages into the platform.

1. Expand the Product tab on the left-side navigation menu.
2. Select into the Shipping Packages page.
3. At the top of the page, select the button <Add New Shipping Package>.
4. Complete the required fields indicated by an asterisk (*) which include the Shipping Package Name and the Box Dimensions (Length x Width x Height). 

Step-by-step instructions with visuals can be found in the following support article: Add a New Shipping Package.

Add a Fulfillment Location

Your fulfillment location will be the address printed on the Ship From section of the shipping labels you generate. Before fulfilling, you'll have to at least have one location set up.

1. Expand the Distribution Center tab on the left-side navigation menu.
2. Select into the Warehouse Management page. 
3. At the top of the page, select the button <Add Warehouse>. 
4. Add your fulfillment location details. If you fulfill from your headquarters, you can enter your HQ address. Note that you will not be able to save your fulfillment location until all required fields indicated by an asterisk (*) have been completed.